RECORD - Jerusalem, Israel

The customer-facing team and end users are experiencing broken communication, resulting in time-wasting, low customer satisfaction, and inefficiency. To close the communication loop quickly and effectively, solutions and problems must be communicated visually and with data. To address this issue, B2B SaaS is introducing a new customer support system designed to improve customer-facing communication, provide everyone with the data needed to be more satisfied and efficient, and ultimately solve issues more effectively.